A time-sensitive question, because the answer depends on where the order is in the packing queue and where the new address is.
The short answer
Address changes can be accommodated while the order is still in the packing queue — contact us as soon as possible with the order number and the corrected address (the contact page, Mon–Fri, 9am–5pm PT). One rule governs every change: the destination address must be an eligible address under the shipping policy, which means the new address cannot be in a restricted state (the current list is in the state map), and the 21+ signature requirement follows the package to wherever it lands.
The two checks every address change runs
Every address change runs the same two checks a new order would, and the reason is the same reason the policy exists: the eligibility of the delivery, not the convenience of it. Check one is the state map — the restricted-state exclusions apply to the destination, so a change from an eligible state to a restricted one is a decline, not a reroute, and the Virginia post makes the position explicit from the restricted side of the line. Check two is the 21+ standard — the signature gate is at the delivery address, so the new address is the address where an adult, ID-checked, receives the package (the age verification post describes the gate). Once an order has left the queue with the carrier, address changes are subject to the carrier’s own process and the tracking number is the reference. The shipping guide is the full timeline, and the FAQ center carries the standing order questions — when in doubt, the contact page is the channel, with the order number in hand.
Related reading
- Platinum 100mg — eligible addresses only
- Black Edition 50mg — eligible addresses only
- The shipping rules address changes run under
- The restricted-state list the change checks against
- Back to the full FAQ hub — all 50 answers
21+ adult product. General information only — not legal or medical advice. Questions? Contact us (Mon–Fri, 9am–5pm PT, +1 (213) 357-1073, [email protected]).