The timeline question, answered step by step so the wait is planned, not wondered about.
The short answer
Orders are packed on business days (Monday–Friday) and ship with tracking; typical delivery is 2–5 business days for most US destinations. The step-by-step timeline — checkout, packing, transit, and the signature delivery — is in the shipping guide, and the support window for anything order-specific is Monday–Friday, 9am–5pm PT (the contact page lists the phone and email).
What can move the timeline
Three things legitimately shift the 2–5 day window, and none of them are reasons to re-order: carrier and region (the tracking number is the source for your specific parcel, not the average), weekends and holidays between packing and delivery, and the signature gate at the door — the package is held for a 21+ adult signature and, if no eligible adult is available, the carrier runs its standard redelivery or pickup process, which the age verification post describes. The practical guidance is to plan for the signature when you order, because the package will not be left unattended — that is the standard working, not an inconvenience. If an order sits outside the expected window, the contact page is the channel with the tracking number in hand, and the refund policy is the document for the lost-or-seized situation. Transit times are estimates by carrier; the tracking scan is the fact.
Related reading
- Platinum 100mg — packed with tracking, 21+ signature
- Black Edition 50mg — packed with tracking, 21+ signature
- The step-by-step delivery timeline
- Why the signature gate is the last step
- Back to the full FAQ hub — all 50 answers
21+ adult product. General information only — not legal or medical advice. Questions? Contact us (Mon–Fri, 9am–5pm PT, +1 (213) 357-1073, [email protected]).